CHAN, V. Efficacy and Impact of Key Performance Indicators as Perceived by Key Informants in Ontario Universities. Canadian Journal of Higher Education, [S. l.], v. 45, n. 4, p. 440–456, 2015. DOI: 10.47678/cjhe.v45i4.184917. Disponível em: https://cjhe.journals.publicknowledgeproject.org/index.php/cjhe/article/view/184917. Acesso em: 24 may. 2026.